Effective Date: October 21, 2026
Last Updated: October 21, 2026
Website: https://packsplumbing.com/
Business Name: Pack Plumbing
1. Introduction
[Packs Plumbing] (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or using our products and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, as well as the rights and choices available to you regarding your information.
By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing certain personal information.
2. Information We Collect
We may collect personal information directly from you, automatically through your interactions with our website, and from third-party service providers.
Personal Information You Provide
Depending on your interactions with our website, we may collect:
- Full name
- Email address
- Telephone number
- Mailing or billing address
- Account registration information
- Payment and transaction information
- Information submitted through contact forms
- Customer service inquiries and communications
- Marketing and communication preferences
- Other information you voluntarily provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our website
- Referring websites and traffic sources
- Approximate geographic location derived from IP address
- Website interactions, clicks, and navigation patterns
- Cookie identifiers and other online identifiers
Information from Third Parties
We may receive information from service providers, advertising platforms, analytics providers, payment processors, and other third parties that support our business operations.
We collect and process personal information only for legitimate business purposes or as otherwise permitted by applicable law.
3. How We Use Your Information
We may use the information we collect to:
- Provide, maintain, and improve our website and services
- Respond to inquiries and customer service requests
- Process transactions and fulfill customer requests
- Communicate important service updates
- Send promotional emails or text messages when permitted
- Personalize website content and user experiences
- Analyze website traffic and marketing effectiveness
- Conduct advertising and remarketing campaigns
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations
- Enforce our agreements and protect our legal rights
We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to improve website functionality, analyze visitor behavior, and support marketing activities.
These technologies may include:
Essential Cookies: Necessary for website operation, security, and functionality.
Analytics Cookies: Help us understand website traffic, visitor interactions, and performance.
Advertising Cookies: May be used to deliver relevant advertising, measure campaign effectiveness, and support remarketing.
Preference Cookies: Remember user settings and preferences.
We may use third-party services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies, depending on the services implemented on our website.
You may manage cookies through your browser settings or through our website’s cookie preference controls, where available.
Where required by applicable law, we obtain consent before activating nonessential cookies or tracking technologies.
Disabling certain cookies may affect website functionality.
5. Advertising and Remarketing
We may work with third-party advertising platforms to promote our products and services.
These platforms may use cookies, tracking pixels, and similar technologies to collect information about your interactions with our website and other websites.
This information may be used to:
- Display advertisements relevant to your interests
- Measure advertising campaign performance
- Identify audiences for marketing campaigns
- Understand conversions and website engagement
Depending on applicable privacy laws, certain advertising-related disclosures may constitute the “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.
Where required, we provide consumers with the ability to opt out of these activities.
6. SMS and Text Message Communications
If you provide your mobile phone number and expressly opt in to receive SMS communications, we may send you text messages related to our services, customer support, appointment reminders, transactional updates, or promotional offers, depending on the consent you provide.
SMS Terms and Disclosures:
- Consent: SMS messages are sent only as permitted by applicable law and based on the appropriate consent.
- Message Frequency: Message frequency varies based on your interactions with our business and the messaging program.
- Message and Data Rates: Message and data rates may apply.
- Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message.
- Help: Reply HELP for assistance or contact us at [Support Email or Phone Number].
- Voluntary Participation: Consent to receive promotional text messages is not a condition of purchasing goods or services.
- Privacy: We do not sell or share mobile phone numbers, SMS opt-in consent information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.
Mobile numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.
We may share necessary information with messaging platforms, telecommunications providers, and service providers solely to facilitate authorized messaging services and related operations.
SMS opt-in information and consent records will not be shared with third parties for their independent marketing purposes.
7. Email Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing emails, we may send you promotional content, newsletters, updates, and special offers.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications.
8. How We Share Personal Information
We may disclose personal information to trusted third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations.
Categories of recipients may include:
- Website hosting and technology providers
- Customer relationship management platforms
- Payment processors
- Email and SMS communication providers
- Analytics and advertising providers
- Customer support platforms
- Professional advisers and legal representatives
- Government authorities when legally required
We may also disclose personal information in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
Service providers are expected to use personal information only for authorized purposes and to maintain appropriate safeguards.
Mobile messaging consent information is excluded from sharing with third parties for their independent marketing purposes.
9. Consumer Privacy Rights
Depending on your state or country of residence and applicable law, you may have the following rights regarding your personal information:
Right to Know and Access: Request information about the personal data we collect, use, disclose, or share.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of personal information, subject to legal exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities, where applicable.
Right to Limit Sensitive Information: Request limitations on certain uses or disclosures of sensitive personal information where required by law.
Right to Withdraw Consent: Withdraw previously provided consent where processing depends on consent.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.
Right to Appeal: Appeal certain decisions regarding privacy rights requests where required by applicable state law.
To exercise your privacy rights, contact us using the information provided in Section 18.
We may request information reasonably necessary to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.
10. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicability and legal exceptions, these rights may include:
- Knowing the categories and specific pieces of personal information collected
- Knowing the sources and purposes of collection
- Knowing the categories of third parties to whom information is disclosed
- Requesting deletion or correction of personal information
- Opting out of the sale or sharing of personal information
- Limiting certain uses of sensitive personal information
- Receiving equal treatment when exercising privacy rights
California Personal Information Disclosures
During the preceding 12 months, we may have collected the following categories of personal information, to the extent applicable to our operations:
| Category | Examples |
| Identifiers | Name, email address, phone number, IP address |
| Customer records | Contact, billing, and transaction information |
| Commercial information | Products or services requested or purchased |
| Internet activity | Browsing history and website interactions |
| Geolocation information | Approximate location derived from IP address |
| Professional information | Business or employment details voluntarily provided |
| Inferences | Preferences inferred from website activity |
The sources, business purposes, and categories of recipients for this information are described in Sections 2, 3, and 8.
We do not knowingly sell or share the personal information of consumers under 16 years of age without legally required authorization.
California residents may submit requests using the contact information below.
Sale and Sharing Disclosure: [Insert an accurate statement describing whether the business sells or shares personal information, including through advertising technology, and identify the categories involved.]
Sensitive Personal Information: [Identify any sensitive personal information collected, its purposes, and whether a right to limit applies.]
Your Privacy Choices: [Insert link to applicable opt-out mechanism, if required.]
Where applicable, we recognize legally required opt-out preference signals, including Global Privacy Control.
We will maintain additional California-specific disclosures, including applicable retention information and required notices, as required by law.
11. Privacy Rights in Other U.S. States
Residents of states with applicable comprehensive consumer privacy laws, including Colorado, Connecticut, Virginia, Texas, Florida, and other states, may have additional rights concerning their personal information.
Depending on the law and whether it applies to our business, these rights may include access, correction, deletion, portability, opting out of targeted advertising or certain profiling, and appealing decisions concerning privacy requests.
We will honor applicable consumer privacy rights and provide the required methods for submitting requests.
12. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Depending on the systems and information involved, these safeguards may include:
- Encrypted transmission of information
- Access restrictions and authentication controls
- Secure hosting environments
- Monitoring for suspicious activity
- Security maintenance and updates
- Appropriate oversight of service providers
Although we strive to protect personal information, no internet transmission or electronic storage system can be guaranteed completely secure.
In the event of a data security incident, we will investigate and provide notifications where required by applicable law.
13. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and protecting our legitimate interests.
Retention periods may vary based on:
- The nature and sensitivity of the information
- The purposes for which it was collected
- Applicable legal and regulatory requirements
- Contractual obligations
- Security and fraud prevention needs
When personal information is no longer required, we take reasonable steps to delete, deidentify, or securely dispose of it.
Additional category-specific retention periods or criteria will be provided where required by applicable law.
14. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without the consent of a parent or legal guardian where required by law.
If we discover that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.
Parents or guardians who believe their child has provided personal information may contact us using the information below.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services that we do not control.
These third parties may maintain their own privacy policies and data collection practices.
We encourage visitors to review the privacy policies of third-party services before providing personal information.
We are not responsible for the privacy practices of independent third-party websites or services.
16. International Visitors and Data Transfers
Our website may be accessible to visitors outside the United States.
If you access our website from another country, your personal information may be processed or stored in the United States or other countries where our service providers operate.
Where applicable, we implement appropriate safeguards for international transfers of personal information.
Individuals located in jurisdictions with additional privacy protections may have rights under applicable local laws.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Information and Privacy Requests
If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us:
Packs Plumbing
Website: https://packsplumbing.com/
Email: packsplumbing@bellsouth.net
Phone: 904-824-5860
Mailing Address: 1855 Neal Rd.
St. Augustine FL 32084
We will review and respond to privacy requests in accordance with applicable laws.
End of Privacy Policy